Refund policy

Thank you for shopping with us! We take pride in creating custom items just for you. Please read our return policy below:

Returns & Exchanges:

• Due to the personalized nature of our products, we generally do not accept returns or exchanges unless the item is defective or damaged.
• If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with photos of the issue so we can assist you.

Custom Products:

• Since each product is made to order, we cannot accept returns for change of mind or incorrect sizing after the order has been processed unless the product is defective.

How to Request a Return or Refund:

• Contact our customer service at Karennikhrehstore@gmail.com with your order number and details of the issue.
• Once approved, we will guide you through the process of returning the defective or incorrect item.

Refunds:

• Refunds are issued only for defective, damaged, or incorrect items.
• Refunds will be processed to your original payment method within 7 days after we receive and inspect the returned item.
• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receipt with photos of the issue so we can assist you.

Note:

• Please double-check your customization details before placing your order to ensure accuracy.
• We are not responsible for typographical errors or incorrect information provided during checkout.

You can always contact us for any return question at karennikhrehstore@gmail.com.